County Support Service

A practical series exploring the day-to-day realities of operational leadership as a Registered Manager, with actionable insights into service improvement and quality care delivery.

Understanding the Oliver McGowan Code of Practice and Its Impact on Health and Social Care Compliance

The Health and Care Act 2022 has brought about important changes in the health and social care sector in England. At the forefront of these changes is the Oliver McGowan Code of Practice, which is now a mandatory requirement for all Care Quality Commission (CQC)-registered health and social care providers. Understanding this code is vital for providers looking to enhance compliance and improve care delivery. This means not only recognizing its legal implications but also how

Nov 45 min read

Understanding the WELL-LED Principle in CQC Regulatory Standards and Quality Statements

In the ever-evolving healthcare landscape, the Care Quality Commission (CQC) is crucial for ensuring that services meet essential quality and safety standards. Among the guiding principles of CQC, the "WELL-LED" principle is key to effective leadership and management within healthcare organizations. This post unpacks "WELL-LED" within CQC regulatory standards and quality statements, highlighting its significance, practical implications, and real-world examples. The Essence of

Oct 293 min read

Understanding the CQC Inspection Process: The Shift from Broad Standards to Quality Statements

The Care Quality Commission (CQC) ensures that health and social care services in England meet essential standards of quality and safety. As healthcare evolves, the CQC's inspection approach is also changing. This blog post examines the CQC inspection process and highlights the significance of observation in assessments, along with the recent shift from broad standards to focused quality statements. The CQC Inspection Process: An Overview The CQC inspection process assesses w

Oct 274 min read

Strengthening Governance and Improving Care Through Learned Outcomes

In today's healthcare world, particularly in UK nursing homes, learned outcomes carry significant weight. These outcomes highlight the standard of care provided and are fundamental for continuous improvement in clinical governance. This article will explore the importance of learned outcomes, how to achieve them, the crucial roles of staff and communication, and why sharing these outcomes is vital for enhancing the care experience for residents. Understanding Learned Outcomes

Oct 274 min read

Preparing for an Unannounced CQC Inspection: Essential Steps for Nursing Home Registered Managers

Preparing for an unannounced Care Quality Commission (CQC) inspection can be overwhelming. Knowing that regulatory bodies are evaluating the quality and safety of care can create uncertainty for nursing home registered managers. However, this also presents an opportunity to showcase commitment to providing exceptional care. This blog post highlights practical steps that managers can take to ensure readiness for such inspections. By being proactive, registered managers can dem

Oct 274 min read

Disclaimer:
The blog posts featured on this site are written by volunteers and carers who generously share their personal experiences, reflections, and insights. These accounts are deeply individual and may not reflect the views or circumstances of all carers or care recipients. We recognise that each journey is unique, and readers may have different perspectives or experiences. The content is intended to foster understanding, connection, and dialogue—not to offer clinical advice or definitive guidance

County Support Service

Understanding the Oliver McGowan Code of Practice and Its Impact on Health and Social Care Compliance

Understanding the WELL-LED Principle in CQC Regulatory Standards and Quality Statements

Understanding the CQC Inspection Process: The Shift from Broad Standards to Quality Statements

Strengthening Governance and Improving Care Through Learned Outcomes

Preparing for an Unannounced CQC Inspection: Essential Steps for Nursing Home Registered Managers

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